[Second Semester – Elective Course for Streams 1, 2 & 3]
Ground handling management and operations are paramount for the safe and punctual functioning of airlines and airports. Ground service companies undertake a multitude of functions both on the ramp and in the terminal, as well as in the operations control center. Managing operations within a ground service company is particularly complex due to the multifaceted nature of the services provided and the specialized knowledge required to ensure the safety and efficiency of the aircraft ground operation process.
Upon completion of this course, participants will be able to:
- Understand the operational procedures in the operations control center of a ground handling company (communication, aircraft movements, and load messages: MVT & LDM, load sheet, calculated take-off times CTOTs, during aircraft departure).
- Understand the operational procedures on the ramp (aircraft arrival, passenger disembarkation, luggage loading, aircraft provisioning, passenger boarding, aircraft departure).
- Understand the operational procedures in the terminal (ticket issuance, check-in, boarding gates, special services: PRM, MAAS, UMNR).
- Recognize the importance of compliance with safety regulations throughout the aircraft servicing process and all operational procedures.
- Be knowledgeable about hazardous materials and applicable related procedures.
- Comprehend the significance of managing the application of all support processes for the aircraft’s departure, such as interpreting weather reports and adhering to safety regulations in the event of an aircraft incident (e.g., bird strike).
Understand the significance and peculiarities of staff management in a corporate ground service environment.